The questions we get most. Search or pick a category.
Try fewer words, or describe the issue plainly. Or, let us answer it personally.
WhatsApp us →No. Guest checkout works. We only ask for your name, phone and address so we can confirm and ship the order.
Cash on delivery means we ship before we get paid. The call confirms your address and size.
We try again. If we still can't reach you, message us on WhatsApp and we'll finish the order.
Yes, before the parcel ships. Message us with your order number and we'll change it.
Yes, before we hand the parcel to the courier. Message us and we'll cancel it.
Yes, if the first order hasn't shipped. Send us both order numbers.
We send the tracking number once the parcel ships. If you didn't get it, message us with your order number.
Yes. Add it as a note on your order and we'll ship it without the invoice inside.
We ship once your order is confirmed. The time depends on your wilaya and the courier, we tell you on the call.
We deliver to every wilaya in Algeria.
Home delivery comes to your door. Stopdesk means you collect the parcel at the courier's office, usually cheaper.
It is calculated from your wilaya and shown at checkout before you confirm.
The courier calls before delivering. Agree on another time or collect the parcel from their office.
For now we ship inside Algeria. Message us if you are abroad.
Refuse the parcel at the door, or photograph it and message us right away and we'll sort it out.
Yes, we exchange sizes. The piece must be unworn with its tags on.
Message us before sending it back and we'll agree on the method and the fee.
Unworn, tags attached, original packaging, with your order number.
Message us with your order number and the reason, and we'll walk you through it.
Every piece is checked before shipping. If you find a defect, send us two photos and we'll sort it out.
Worn pieces, or pieces with the tags removed. Defective pieces stay covered.
Our cut is oversized and roomy by design. The size chart is on each product page.
For the oversized look take your usual size. For a closer fit, go one size down.
Send us your height, weight and usual size and we'll suggest one.
Wash cold and inside out, then hang dry. Follow the care label inside the piece.
Most of our pieces are unisex, and the oversized cut works however you like to wear it.
Cotton can shrink a little. Cold washing and hang drying keep the size.
Cash on delivery: you pay the courier in DZD when the parcel arrives.
Yes, you pay nothing before the parcel reaches you. Have the exact amount ready if you can.
The listed price is in DZD. Only shipping is added, based on your wilaya.
Yes. Ask for it in your order note or message us with your order number.
We announce sales on our pages and in the newsletter. Enter the code at checkout.
We announce every new arrival on our pages and in the newsletter.
Sometimes. Ask us about the piece you want and we'll tell you if it returns.
The fabric is listed on each product page, and every piece is checked before shipping.
Yes, that is our core fit. Measurements are in each size chart.
Message us through the contact form and tell us your idea.
Click "Forgot password?" on the login page, enter your email and we'll send a reset link.
Message us from your registered email and we'll delete your account. We keep invoice records as the law requires.
Only a few emails about new arrivals, with an unsubscribe link in every one.
We use them only to confirm and ship your order, and we never sell them.
Yes. Message us from your registered email and we'll send you a copy.
No chatbots. Message us and we'll reply.
