Is it eligible?
We accept returns and exchanges on most of what we ship. The conditions are simple, and they keep the piece fit to sell.
Three conditions
| Condition | What it means |
|---|---|
| Within the window | Return request window: 12 hours from receiving the parcel. |
| Unworn, unwashed | Trying it on is fine. Signs of wear or washing void the return. |
| Tag & packaging | The original tag still attached, and the packaging comes back with the piece. |
If a piece comes back in an unacceptable state, we contact you before we decide anything.
The process.
Four steps. Message us first, then send the order back.
Step by step
- 1 · Message us within 12 hours. Of receiving your order, on WhatsApp, Instagram or email. Send one clear message with a photo of the item and the reason for the return.
- 2 · Wait for our reply. A member of the team reviews your request and does a first check.
- 3 · Send the order back to us.
- 4 · Inspection and refund. Within 3 days, and you get a confirmation message.
Refund methods.
The refund goes back the way we agree with you.
| Method | How & when |
|---|---|
| Cash on delivery | Refunded by transfer to the account you give us. Time: 3 days after the check. |
| Online payment | Refunded to the same payment method. The timing depends on your bank. |
| Size exchange | No money moves, we send you the right size. |
| Store credit | A possible option, worth the value of the returned piece, if we agree on it. |
We cover the shipping only when the mistake is ours. Exchanges are free, but any new fees charged by the delivery company are not our responsibility.
Want a different size?
Exchanges are free. Instagram is the best channel for them.
- 1 · Message us. On any of our channels; Instagram is preferred.
- 2 · Order the replacement item. Then message us to confirm it.
- 3 · We send the new one. You swap the parcel at the delivery company.
- 4 · Shipping cost. We cover it only when the mistake is ours.
The exchange itself is free. Any new fees charged by the delivery company are outside our control.
Defects & wrong items.
We check every piece before it ships. If we still get it wrong, putting it right is on us.
| What happened | What we do |
|---|---|
| Wrong piece | Write to us, we send the correct piece and take the wrong one back. |
| Wrong size | The same, and the cost of the swap is on us. |
| Parcel damaged at delivery | Don't accept it. Tell us and we send it again. |
| Fault found later | Write to us with photos. We look at the case and agree on a fix. |
Attach two photos: one of the whole piece, one close-up of the problem. It speeds everything up.
What we can't take back.
A few cases we can't take back. We flag them at checkout.
- Final-sale pieces. Marked as such on the product page.
- Altered pieces. Tag removed, hemmed, taken in, or dry-cleaned.
- Worn or washed pieces. No longer sellable.
A final-sale piece that arrives faulty is still covered. Final sale only means no change of mind.
Timing & fees.
The table below sums up the timings and the fees.
| Stage | How long · What it costs |
|---|---|
| Return request window | 12 hours from delivery |
| Fault claim window | 12 hours from delivery |
| Warranty window | [add duration] |
| Return arranged | [add timeframe] after you write to us |
| Sending it back | You send it to us after our reply |
| Inspection and refund | 3 days after the piece arrives |
| Refund processing | [add timeframe], depending on the payment method |
| Shipping cost | On us when the mistake is ours |
Warranty & quality.
We check every piece before it ships. If a manufacturing fault shows up after the return window, write to us: we look at the case and agree on a repair, a swap, or a refund. The warranty period we apply: [add duration].
How to claim
- Write to [add contact email] with the order number and two photos.
- We arrange collection of the piece.
- We tell you the fix and how long it needs.
The warranty doesn't cover: normal wear, damage from the wrong care (read the wash label), and alterations done elsewhere.
Common questions.
I lost the tag. Can I still return?
Write to us first. We look at it case by case.
It was a gift. Who gets the refund?
Whoever paid, on the same payment method.
Can I send the piece back myself?
Write to us before you send it so we agree on the method, otherwise the parcel can get lost.
I sent a piece back and heard nothing.
Write to us directly with the order number and the shipping slip, and we'll chase it.
Do you deliver to every wilaya?
Yes, we deliver to every wilaya in Algeria, and returns follow the same conditions.
Contact.
Returns and exchanges: [add contact email].
Faults and warranty: the same address.
Urgent: WhatsApp [add number].
For anything not covered here, see the Terms of Service.